Order Status:

Confirmation Email: Once you've made your purchase at ShopBarkBoutique, expect a swift confirmation email. This message will contain a tracking link, allowing you to keep an eye on your order's journey.

Shipment Notification: Shortly after, when your order sets off, another email will arrive, complete with a tracking link. Alternatively, conveniently track your order directly from the "order history" section on your ShopBarkBoutique account page.

Order Changes:

Before Processing: Need to make adjustments? No worries! Changes can be made to orders that haven't entered the shipping process. Connect with our support team via the "contact us" form or the Live chat box for prompt assistance.

Returns & Exchanges:

Conditions: At ShopBarkBoutique, we gladly accept returns under specific conditions: the item must be from our online store, unused, and returned with its original packaging and tags.

Request Procedure: Initiate return/exchange requests within 7 days of delivery through the "contact us" form or Chat box. Our dedicated support team at ShopBarkBoutique will respond promptly.

Order Cancellation:

Time Frame: Orders can't be canceled after 72 hours, except in cases of wrong items ordered. If you wish to cancel, reach out within 72 hours for quick assistance.

Tracking Orders:

Notification: Look out for an email and a text notification upon shipping, both containing comprehensive order details. Click the provided link to effortlessly track your ShopBarkBoutique shipment.

Changing Delivery Address:

Before Shipment: If your order hasn't left yet, we can assist in changing the delivery address. Contact us through the 'contact us' form at ShopBarkBoutique for prompt assistance.

Payment Security:

Third-Party Processing: Rest assured, ShopBarkBoutique prioritizes the security of your payments. Our credit/debit card transactions are handled by PCI-compliant third-party processors, ensuring the secure storage, processing, and transmission of cardholder data through industry-standard encryption technology.

For any additional assistance or information, please don't hesitate to reach out to our support staff at ShopBarkBoutique through the provided channels.

Thank you for choosing ShopBarkBoutique for all your pet care needs!